Service orientation is that you should be able to display positive attitudes and behaviors that demonstrate your willingness to respond and help the customers to meet their needs and expectations. In the face of the need, it may be that you have restrictions or limitations, however, your efforts to understand the need of the customer may help you recommend the customer some alternatives. It demonstrates your willingness to better understand customer need. Know more about your customer, and their behavior.
Skills Covered in this Course
This lesson endeavors to improve the service mindset skills of the candidates which is important for the staff who’s business focus on customers.LEARNING OUTCOMES
- Basic approach to the customer mindset
- Develop thoughts/ Behavior to improve service levels
- Start identifying the behavior gaps
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Total Course Fee
- SessionsSelect
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Define the approach
- Define who you are
- Your experience of the power of your mind
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You in the customer's shoes
- Sense the feeling of the customer
- What experience would you expect if you are on the service side?
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Understand the change needed in you.
- How close you are to provide a pleasant experience
- What are the gaps you need to develop?
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